Last Updated: July 29, 2026
1. Introduction
Welcome to Shankh Airways & Tours. We value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, process, and disclose your information, including personal information, in conjunction with your access to and use of our website, mobile application, booking engines, and other services we provide.
By using our services, booking travel arrangements through us, or visiting our website, you agree to the collection and use of information in accordance with this policy. If you do not agree with any terms of this Privacy Policy, please discontinue the use of our services immediately.
2. Information We Collect
To provide you with reliable booking services and a seamless travel experience, we collect several types of information from and about our users:
- Personal Identification Data: Full name, gender, date of birth, nationality, passport number, passport expiration date, and visa details.
- Contact Details: Email address, mobile/telephone number, and physical billing/shipping address.
- Financial Information: Payment card details (credit/debit card numbers, cardholder name, billing address, security codes) and bank account details required to process bookings.
- Travel Preferences: Seat preferences, meal requests, frequent flyer membership numbers, hotel preferences, and special assistance requirements.
- Technical Data: IP address, browser type and version, time zone setting, operating system, and information about how you interact with our website.
3. How We Use Your Information
We process your personal information for various purposes based on legal obligations, contractual agreements, and legitimate business interests:
- Fulfilling Bookings: To process and confirm your flight tickets, hotel reservations, visa applications, holiday packages, and airport transfers.
- Customer Support: To communicate with you regarding booking status, flight schedules, itinerary changes, cancellations, refunds, and to resolve customer service issues.
- Identity Verification: To verify your credentials for security purposes and comply with international travel regulations.
- Marketing and Promotions: To send you newsletters, travel guides, promotional offers, and deals tailored to your travel interests (you can opt-out at any time).
- Website Optimization: To monitor and analyze website usage, improve interface design, enhance search queries, and troubleshoot technical errors.
4. Sharing of Information
We do not sell, rent, or trade your personal information to third parties. However, we must share your data with selected third parties to complete your travel requirements:
- Travel Suppliers: Airlines, hotels, car rental companies, visa processing agencies, and tour operators who fulfill your direct bookings. These suppliers process your data in accordance with their own privacy policies.
- Payment Processors: Secure, licensed payment gateways and financial services providers that handle transaction processing and fraud prevention.
- Regulatory Authorities: Customs, immigration offices, airport security, and law enforcement agencies as required by applicable international and domestic laws.
- Service Providers: IT support providers, email delivery platforms, and analytics agencies that perform tasks on our behalf to ensure smooth operational service.
5. Data Security
We have implemented industry-standard security measures to safeguard your personal data from unauthorized access, accidental loss, alteration, or disclosure. All transaction information is encrypted using Secure Socket Layer (SSL) technology.
While we strive to use commercially acceptable means to protect your personal information, please note that no method of transmission over the internet, or method of electronic storage, is 100% secure. We cannot guarantee its absolute security.
6. Cookies & Tracking Technologies
We use cookies and similar tracking technologies to track the activity on our website and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.
We use cookies to:
- Keep you logged into your account dashboard.
- Remember your recent flight and hotel search queries to speed up subsequent searches.
- Analyze traffic trends and compile aggregated demographic statistics using web analytics tools.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.
7. Your Legal Rights
Depending on your jurisdiction, you have specific rights regarding your personal information:
- Right to Access: You can request copy of the personal data we hold about you.
- Right to Rectification: You can ask us to correct incomplete or inaccurate information.
- Right to Erasure (Deletion): You can request us to delete your personal data under certain conditions, subject to statutory retention requirements.
- Right to Opt-Out: You can opt-out of marketing communications by clicking the "Unsubscribe" link in any promotional email we send.
To exercise any of these rights, please contact us at tour@shankhairway.com.
8. Changes to This Privacy Policy
We may update our Privacy Policy from time to time to reflect operational, legal, or regulatory modifications. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.